About LYRIQ

What we do

LYRIQ builds AgentConnect, a governed AI orchestration platform. It handles the repetitive share of customer contact across voice and digital channels, scores quality on every interaction rather than a sample, and keeps conversation context intact when work passes to a person.

The distinction that matters to us is where the software sits. Most AI tooling asks an operation to move its work onto a new platform. AgentConnect is designed to run inside the delivery model already in place — alongside the CRM, helpdesk and telephony stack a floor is already trained on. You can see how that connects on our integrations page.

Who we build for

BPOs and outsourcing partners use AgentConnect to run many clients from one operation, keeping separate SLAs, tone rules and escalation paths on shared infrastructure. See BPOs & Outsourcing Partners.

Accounting practices use it to match staffing to compliance deadlines and automate the templated work that eats billable hours. See Accounting Firms.

Enterprises use it to get visibility across outsourced delivery without replacing the partners already doing the work. See Enterprise Operations.

The work lands hardest in regulated settings — banking, insurance and financial services — where the question is not only whether automation performs but whether you can evidence what it did and why. That is the subject of our trust and compliance work.

How we think about AI in support

Most of what we publish comes back to three convictions: that governance and auditability decide whether an AI pilot ever reaches production; that pricing should follow outcomes rather than seats; and that continuity of context, not deflection rate, is what customers actually notice. We write about all three on the blog.

Our team

Five people run this operation, and every one of them is named on the team page with a profile you can check — what they work on, what they know, and where to reach them.

• Marco Perrott, Founder & CEO — Helps BPOs and contact centres deploy AI agents their teams actually control.
• Christian Hall, Chief Commercial Officer — Leads sales, marketing, customer success and revenue operations for AgentConnect.
• Alan Sullivan, Director for Partnerships — Connects Philippine BPOs with AI vendors, enterprise demand and AI-ready talent.
• Justin Massey, GTM & Partnerships Lead — Grows the vendor and partner ecosystem so buyers can trust what they are seeing.
• J-ann Ramos, Executive Assistant to the CEO — Supports executive operations, strategic coordination and company-wide initiatives.

Talk to us

The fastest route is a live walkthrough with a real workflow from your floor — request a demo. For anything else, get in touch.