About LYRIQ
We build the AI and operational intelligence layer that runs inside BPO delivery — improving client outcomes while letting outsourcing partners offer broader, higher-value services.
What we do
LYRIQ builds AgentConnect, an AI platform for contact centres and the BPOs that run them. It handles the repetitive share of customer contact across voice and digital channels, scores quality on every interaction rather than a sample, and keeps conversation context intact when work passes to a person.
The distinction that matters to us is where the software sits. Most AI tooling asks an operation to move its work onto a new platform. AgentConnect is designed to run inside the delivery model already in place — alongside the CRM, helpdesk and telephony stack a floor is already trained on. You can see how that connects on our integrations page.
Who we build for
BPOs and outsourcing partners use AgentConnect to run many clients from one operation, keeping separate SLAs, tone rules and escalation paths on shared infrastructure. See BPOs & Outsourcing Partners.
Enterprises use it to get visibility across outsourced delivery without replacing the partners already doing the work. See Enterprise.
The work lands hardest in regulated settings — banking, insurance and financial services — where the question is not only whether automation performs but whether you can evidence what it did and why. That is the subject of our trust and compliance work.
How we think about AI in support
Most of what we publish comes back to three convictions: that governance and auditability decide whether an AI pilot ever reaches production; that pricing should follow outcomes rather than seats; and that continuity of context, not deflection rate, is what customers actually notice. We write about all three on the blog.
Our team
[This section needs real leadership names, roles and short bios.] Add the people behind LYRIQ here — who they are, what they did before, and why they are credible on contact-centre operations. Buyers in regulated industries look for this, and so do the systems that decide which sources to cite.
Talk to us
The fastest route is a live walkthrough with a real workflow from your floor — request a demo. For anything else, get in touch.