Travel & Hospitality
Hospitality Customer Service Automation, 24/7 in Every Language
Hospitality customer service automation answers guests at the hours they travel, in the language they booked in. LYRIQ's AgentConnect handles bookings, itinerary changes and pre- and post-stay contact from live reservation data; any charge, cancellation or service recovery goes to a person first.
AgentConnect handles booking, itinerary, and on-property requests across every channel guests actually use, connected to your existing booking and property systems.
Always on. Always accurate. Always ready for the next guest.
Judgement stays human
Your Team Already Knows What Needs a Human Touch
Routine requests versus the ones that need judgment: your front desk makes that call constantly. AgentConnect gives agents the same distinction, and escalates with full context when it matters.
Round the clock
Service That Never Sleeps
Travellers need help at every hour, in every time zone, overnight and on arrival. LYRIQ handles inquiries, updates and changes across voice and chat, working from live reservation data rather than a script, so each answer matches what the guest's booking actually says.
- Handle booking inquiries around the clock
- Manage last-minute changes and cancellations
- Deliver consistent service across time zones
- Respond in the guest’s preferred language
- Maintain quality during peak travel seasons
The guest journey
From First Inquiry to Final Review
From the first booking inquiry to post-stay feedback, LYRIQ handles every touchpoint with accuracy and care.
- 01
Pre-Arrival Engagement
Automated confirmations, itinerary updates, and pre-arrival messaging.
- 02
Real-Time Support
Instant help across chat, voice, and social during the stay.
- 03
Ride Assistance
Automated coordination for transfers, pickups, and local transport.
- 04
Multilingual Interaction
Communicate naturally across languages without manual translation.
- 05
Post-Stay Follow-Up
Automated feedback collection and loyalty engagement after checkout.
The flywheel
Every Interaction Adds to the Experience
LYRIQ connects every guest interaction into a continuous feedback loop: chats, calls and social conversations all inform the next response.
- If a guest asks about a room upgrade on chat, LYRIQ remembers when they call.
- Faster answers, and the loyalty that comes with them.
- Chat
- Voice
- Social
- Booking data
Outcomes
Deliver Better Service at Every Step
Guest satisfaction up, operational load down, and every interaction consistent. Your team stays focused on hospitality while the platform handles routine communication across channels and time zones.
What changes
- Faster response across all time zones
- Accurate, multilingual communication
- Automated booking updates for confirmation
- Higher guest satisfaction scores
- More time for staff to focus on guest experience
Any device, any hour
Your Front Desk, Everywhere
LYRIQ responds to guest requests instantly across calls, chats and messages, with tone and context kept consistent in every language and channel.
- Confirm bookings
- Change plans
- Request services, from any device, at any time
Guests remember great service. LYRIQ helps deliver it every time.
Onboarding
A Platform That Understands Your Operation
LYRIQ's onboarding team handles setup, training and optimization so your team stays focused on guests. Performance is monitored continuously and improved over time.
- 01
Onboard
Guided setup and system configuration.
- 02
Configure
Workflow design and AI tuning.
- 03
Optimize
Ongoing monitoring and performance review.
- 04
Scale
Extra capacity through peak season, without extra headcount.
Your workflow, live
Hospitality That Never Misses a Moment
LYRIQ gives travel and hospitality teams the communication infrastructure they need to deliver exceptional service at every touchpoint. Automate guest interactions, reduce response times, and maintain quality across every channel, all from one platform that improves with every conversation.
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