Outbound Sales AI
AI Outbound Calling and Automated Debt Collection
AI outbound calling places and handles proactive customer calls at volume (sales follow-up, payment reminders, arrears contact) using a LYRIQ AgentConnect agent that works from your scripts, data and compliance rules, logs every attempt and outcome, and hands to a person where needed.
- A sales motion that qualifies and books
- A collections motion that chases overdue accounts along a defined escalation path
- The same outbound agent behind both
The same outbound agent, shaped to two very different operations. Pick the one that matches how you sell.
Track A · For BPOs
Outbound You Can Sell as a Client Program
Predictive Outreach runs as a full delivery capability rather than a feature: campaigns are timed, dialled, logged, and escalated automatically, so you can take on outbound programs without staffing a dedicated dialler floor for each one.
Collections Calling
Collection calls run at the right hour with the right script, escalating to a human the moment a payment dispute or hardship signal appears.
Lead Generation & Appointment Setting
Agents qualify inbound and cold lists, book meetings straight into your client's calendar, and hand over full context to the closer.
Campaign Timing Optimisation
Predictive Outreach learns when each contact actually answers, so campaigns stop burning list quality on badly timed dials.
Anchor proof point
The Collection Automated Calling Agent is already built and demonstrable. It runs the full collections cycle end to end, with every call logged against the account.
Track B · For accounting firms
The Conversion Engine for Your Inbound Interest
AI Visibility generates local interest in your practice, but interest doesn't book itself. This track converts it: the same outbound agent, reframed around client follow-up, lodgment deadlines, and advisory conversations instead of collections.
Follow-Up on Visibility Leads
Enquiries generated by AI Visibility get contacted while they're still warm, instead of waiting for someone in the practice to find time.
Deadline & Renewal Outreach
Proactive BAS-deadline and renewal contact, so clients send records before the lodgment crunch rather than during it.
Advisory Upsell Calling
Existing clients are approached about advisory services at the point in the cycle where the conversation is actually relevant.
Why it matters
Visibility and conversion are two halves of one motion. Without follow-up, leads generated by your suburb exclusivity go cold before anyone in the practice has time to call them.
FAQ
Outbound and collections, answered
What does AI outbound calling mean?
An AI agent places the call instead of a person: it dials, speaks, listens, and acts on what it hears, such as booking a meeting, taking a payment commitment or logging a dispute. The difference from a robocall is that the conversation responds to the customer rather than playing a recording, and a person takes over when the call needs judgement.
Is automated debt collection legal in Australia?
Contacting a debtor is lawful and governed: ACCC and ASIC guidance covers how often you may make contact, at what hours, and in what manner. Automation does not change what is permitted, it changes how reliably you can stay inside it and how easily you can prove you did. Contact limits are configurable, they hold, and every attempt is written to a record you can produce if conduct is questioned.
Will an AI call damage the customer relationship?
The calls that damage relationships are usually the ones that should not have happened: chasing someone who already paid, or repeating a demand to a customer who already explained their situation. Both are information failures. An agent that reads the ledger, the payment file and the conversation history before dialling avoids the mistakes people actually resent.
What is the difference between this and a predictive dialler?
A dialler decides who to call and connects a person. An agent can hold the conversation, take a payment commitment, answer a query about the invoice and decide the account needs a human. The useful comparison is not dial rate; it is what proportion of connected calls reach an outcome without a person.
When does a person take over?
At the point the conversation stops being about the invoice and starts being about the relationship. Payment plans, hardship, disputes and any decision to escalate externally reach a person, with the full history so the decision is made on evidence.
Can it work our existing arrears ledger?
Yes. It connects to the ledger and CRM you already run rather than importing your debtors into a separate system, which also means the ageing your finance team reports on stays the single version.
Common questions
Your workflow, live
Put Outbound on Autopilot
See the outbound agent run a live campaign, collections and lead follow-up for BPO client programs, or deadline and advisory outreach for your practice.
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