Banking & Fintech
AI Customer Service for Banks and Fintechs in Australia
AI customer service for banks and fintechs has to satisfy a regulator as well as a customer. LYRIQ's AgentConnect handles onboarding, account servicing and routine enquiries, with approval gates on anything consequential and an execution trace behind every action.
Customers expect clarity. Regulators expect proof. AgentConnect connects to the systems you already run and gives you both.
Faster service. Stronger security. Smarter operations.
The Second Brain
Your Compliance Team Already Knows What's Approved
It's spread across policy docs and institutional memory. The Second Brain gives agents that same approved context.
- Approved language
- Escalation thresholds
- Disclosure requirements
- Accurate responses without a manual compliance review on every message.
The pressure
Customer Trust Depends on Communication
Banks and fintech teams operate under constant scrutiny.
Customers expect immediate answers
Regulators expect accuracy
Legacy systems and siloed channels make both difficult
LYRIQ automates secure, compliant communication across voice, chat, and email. Every interaction is recorded, time-stamped, and aligned with governance standards.
Every message must be accurate. LYRIQ makes accuracy automatic.
Capabilities
Secure Communication at Enterprise Scale
High volumes of inquiries and updates, with full audit trails and system visibility. Integrates with CRM, account, and case systems.
Intelligent Routing
Directs inquiries based on identity, history, and intent.
Predictive Outreach
Automates reminders and account notifications.
Secure Knowledgebase
Ensures answers come only from verified data.
Audit Control
Stores messages with timestamps and context.
24/7 Coverage
Keeps communication active without added staff.
Regulatory alignment
Regulatory Alignment Built Into Every Workflow
Financial communication must meet strict standards for privacy, accuracy, and record keeping. LYRIQ enforces these rules automatically.
- Controls map to obligations Australian financial institutions already work under, including APRA CPS 234 and the Australian Privacy Principles.
- Every inbound or outbound message is checked, encrypted and stored with full audit visibility.
- An execution trace behind every action, so a decision can be reconstructed later.
- Human review stays where the risk sits, rather than being removed to save a step.
Real-Time Compliance Checks
Every interaction is validated automatically.
Encrypted Communication
Secure data in transit and at rest.
Access Controls & Audit Settings
Configurable oversight for regulated teams.
Automated Breach Alerts
Instant notification for policy or data anomalies.
How a conversation runs
Automate. Learn. Improve.
Open APIs into CRM, policy, and account systems give teams a single view of each interaction. Insights from every conversation improve accuracy, response time, and client experience.
- 01
Initiate
Customer starts a chat or call.
- 02
Verify
LYRIQ confirms identity and retrieves data.
- 03
Route
Complex cases go to an advisor with full context.
- 04
Record
Summary and feedback logged automatically.
Outcomes
Stronger Operations. Better Service. Lower Risk.
Deliver faster support, reduce errors and stay compliant while managing high-volume communication across every channel.
- Reduced handling time and operational cost.
- Consistent service quality across all channels.
- Measurable compliance and performance metrics.
- Better insight into customer behavior.
- Seamless integration with existing systems.
Deployment
A Managed Platform for Continuous Compliance
Structured onboarding, compliance validation, and ongoing optimization. Your teams stay on service while we maintain performance, security, and regulatory alignment.
- 01
Plan
We map workflows and compliance requirements.
- 02
Configure
Systems integrate smoothly with your existing tools.
- 03
Validate
AI behavior and data handling are tested for compliance.
- 04
Optimize
Performance is monitored and refined continuously.
FAQ
AI in banking operations, answered
What does APRA CPS 234 expect when we use a third-party platform?
CPS 234 requires an APRA-regulated entity to maintain information security capability commensurate with the threat, including where information assets are managed by a third party. The obligation stays with the regulated entity: using a vendor does not move it. In practice that means you need to be able to evidence the controls, know where data sits, and show what access occurred. Those are questions to put to any platform in writing, including this one.
Can AI handle conversations that carry regulatory weight?
Some of them, and the boundary matters more than the capability. Answering a balance query, explaining a fee, or collecting information for an application is procedural and suits automation. Anything that constitutes advice, a hardship determination, or a commitment on the bank's behalf is a consequential action and sits behind human approval by design.
How do we evidence what a customer was told?
Every interaction writes an execution trace: what the customer asked, what the agent read, what it said and what it escalated. For a complaint or a regulator request, that is a record rather than a reconstruction. This is the same mechanism described on the trust and compliance page and it is not a separate product.
Where does customer data go?
Data is isolated per account and encrypted in transit and at rest, and AgentConnect is model-agnostic so no single AI provider holds standing access across engagements. Retention and residency are set per deployment, which for an APRA-regulated entity is a conversation to have before contracting.
What happens when an agent is unsure?
It escalates rather than guesses, and it hands over the full context so the person is not restarting the conversation. In a regulated setting a confident wrong answer is far more expensive than an escalation, which is why the confidence threshold is a configuration decision rather than a fixed setting.
Your workflow, live
Trusted Automation for a Regulated World
LYRIQ helps banks and fintech teams modernize communication while maintaining strict security and compliance standards. The platform delivers accurate responses, consistent service, and full operational visibility, at any scale.
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