BPOs have a $250K+ opportunity sitting right under their noses, in the client base they already have.BPOs: $250K+ in your client base.Book a Call to Find Out HowBook a call
LYRIQ

BPOs & Contact Centers

AI for Business Process Outsourcing and Call Centre Teams

AI for business process outsourcing puts an intelligence layer inside BPO delivery rather than replacing the BPO. LYRIQ's AgentConnect runs within inbound, outbound and quality assurance programmes, keeping each client's knowledge, rules and reporting separate while you run them all from one place.

  • Scores interactions and surfaces risk
  • Automates templated work, so broader scopes don't need headcount at the same rate
  • Built for multi-client operations, run from one place
Bring Your Workflow to a DemoSee BPOs in Action
AgentConnect Departments: the agent workforce grouped by department, each with its own agents and access.
Every interaction scoredNot a manual sample
Per-client configurationOne shared platform

The market

The Market Is Changing Fast

Clients expect faster launches, better performance and lower operating costs, and renewals increasingly require proof of AI capability, not a promise of it.

  • Clients now expect AI-powered service and use it as a renewal lever.
  • AgentConnect delivers it inside the operation you already run, without rebuilding the team or the tech stack.
  • No added headcount, and not one more disconnected tool on your floor.

Automation isn't replacing BPOs. It's redefining what a BPO can credibly offer.

Anchor proof point

The Collections Automated Calling Agent is already built and demonstrable.

It runs the full collections cycle end to end, with every call logged against the account.

Second Brain

Your Floor Already Knows How to Run Each Program

Each client's SOPs, escalation rules, tone guides and edge cases are scattered across trainers, onboarding decks and whoever's handled that account longest. AgentConnect's Second Brain gives agents that same operating context.

  • Launching a new client program becomes a configuration step, not a rebuild.
The AgentConnect Brain: company knowledge as a graph of linked notes that agents work from.

  • Automated QA

    Monitor conversations automatically for compliance, tone, and accuracy. Every interaction is scored, not a sample, so quality is measured rather than assumed.

  • Omnichannel Automation

    Cover voice, chat, email, and social through a single automated layer.

  • Predictive Outreach

    Automate outbound campaigns and messages with AI timing.

  • 24/7 AI Support

    Handle after-hours volume without additional shifts, across every timezone your clients operate in.

  • Trust and Compliance

    Maintain audit trails, encryption, and regulatory alignment across every program.

Bring Your Workflow to a DemoOutbound Sales AI for BPOs

Outcomes

What Changes for Your Operation

  • Faster program launches

    New client programs go live against existing workflow templates, not from scratch.

  • Every interaction scored

    Quality checks run on 100% of interactions, not a small manual sample.

  • Stronger retention

    Consistent quality gives clients a reason to renew instead of re-bid.

  • New verticals without new headcount

    Take on client work you couldn't staff before.

Services

A Platform With People Behind It

Technology alone isn't enough. LYRIQ's operations team handles onboarding, customisation and ongoing optimisation.

  • We connect toolsets, align workflows, and ensure every program meets client SLAs.
  • After launch, we monitor performance and optimise continuously.

  1. 01 · Before launch

    Integration & Setup

    We connect LYRIQ to your existing systems, CRMs, and telephony platforms with minimal disruption.

  2. 02 · At launch

    Training & Enablement

    Your team gets hands-on onboarding, documentation, and ongoing support to maximise results.

  3. 03 · After launch

    Performance Audits

    We run regular audits on AI accuracy, compliance alignment, and operational efficiency.

  4. 04 · Ongoing

    Compliance Monitoring

    Every interaction is tracked for policy adherence, with alerts for anomalies or breaches.

Client verticals

Serve Every Client From One Operation

Every client runs different SLAs, tone rules, escalation paths and reporting formats. AgentConnect keeps those configurations separate on shared infrastructure, so onboarding a new client is a configuration change, not a new stack.

Each vertical runs on this same platform: its own operating context, the same governed foundation.

Included in AgentConnect

Studio: Marketing & Content AI

Campaign content production for the clients you already run, with no separate tool or contract. If you're already on the platform, content generation, campaign monitoring and ad testing are already available to offer, not something to buy or build separately.

  • 01

    Content Generation at Scale

    Blog, social, and email content produced per client, in each client's voice, without adding a content team.

  • 02

    Campaign Performance Monitoring

    Agents track campaign results across channels and flag what to adjust, so optimisation stops being a manual review cycle.

  • 03

    Ad Testing, Scoring & Personalisation

    Ad copy variants tested automatically, inbound leads scored, and outreach personalised per segment.

FAQ

Frequently Asked Questions

What does AgentConnect do for BPOs?

Automated QA across every interaction, no-code agent deployment, and multi-client management from a single workspace, running inside the operation you already have.

Can we manage multiple clients on one platform?

Yes. Each client's channels, quality criteria, and reporting live separately inside one shared platform.

Do we need developers to deploy agents?

No. Agents are built from templates or from scratch in Agent Lab, without code.

How does this make a BPO more profitable?

By scoring every interaction automatically, reducing manual QA overhead, and letting agents absorb routine volume so the same headcount delivers more.

Buying rather than running?

Evaluating providers rather than running an operation? Call centre outsourcing in Australia compares offshore, onshore and hybrid models, explains why the pricing structure matters more than the rate, and sets out what to verify about a provider’s AI claims before signing.

Common questions

Your workflow, live

Turn Operational Expertise Into AI-Enabled Delivery

Bring a client program you already run and we'll show you what handling it through AgentConnect looks like, inside your existing stack.

Bring Your Workflow to a DemoGet started

Last updated: