LYRIQ AI Joins IBPAP

Our IBPAP membership

IBPAP issued LyriqAi Pte. Ltd. its Certificate of Membership on 14 September 2026 at BGC, Taguig City, signed by IBPAP president and CEO Jack Madrid. It recognises LYRIQ as a Member of Good Standing for the membership year 1 September 2026 to 31 August 2027. You can view the full membership certificate.

The certificate also sets out what IBPAP asks of its members: to support the Philippines’ global leadership in the IT-BPM industry “through the highest professional and ethical standards in the conduct of their business.” That is a standard we are glad to be held to, especially in AI, where trust is earned one well-governed deployment at a time.

What is IBPAP?

IBPAP, the IT & Business Process Association of the Philippines, is the industry association for the Philippine IT and business process management (IT-BPM) sector. Since 2004 it has led initiatives to grow the industry and to position the Philippines as a preferred destination for digitally enabled services, including advocacy on the laws and policies that shape the sector.

The industry it represents is large and still growing. According to IBPAP, the Philippine IT-BPM industry generated about $40 billion in revenue in 2025 and employs around 1.9 million people. Philstar reported that headcount rose from 1.82 million in 2024.

IBPAP membership gives companies access to industry research and data, workforce and skills development programmes, a network of peers inside and outside their own part of the sector, and a voice in the industry’s policy work.

Why LYRIQ joined IBPAP now

In July 2026, IBPAP revised its IT-BPM Roadmap 2028. The best-case projection is now $50.5 billion in revenue and 2.14 million workers by 2028, down from the $59 billion and 2.5 million projected in 2022. A downside scenario puts 2028 at $43.3 billion and 1.85 million workers, GMA News reported.

IBPAP president and CEO Jack Madrid framed the reset plainly: “For years, our industry has measured success by how many people we could employ. The next chapter will increasingly be defined by the value every Digital Filipino Worker creates.” He added that success “will depend on how quickly we invest in talent, embrace AI responsibly, and deepen collaboration.”

We agree with every part of that. The real risk for providers is not AI itself. It is AI deployed in pieces: a chatbot here, a transcription tool there, none of it connected to the provider’s knowledge, rules or quality standards. Joining IBPAP puts us alongside the people working through that question on real operations floors.

What LYRIQ brings to Philippine BPOs

LYRIQ builds AgentConnect, a governed AI orchestration platform. It connects a company’s knowledge, AI agents, workflows, business systems and people into one governed operation, and it works with the systems a provider already runs rather than replacing them.

For a BPO, that means an intelligence layer inside delivery, not a replacement for it. AgentConnect runs within inbound, outbound and quality assurance programmes: it scores interactions, surfaces risk and automates templated work, while each client’s knowledge, rules and reporting stay separate. You can read more about AI for business process outsourcing and how call centre quality assurance software scores every interaction rather than a sample.

Governance is built in rather than bolted on. Consequential actions can be held for human sign-off, and every action an agent takes leaves a trace that can be inspected afterwards. That matters in an industry where client trust, data privacy and audit readiness decide renewals; our approach is set out on the trust and compliance page.

What we will do as an IBPAP member

Membership is a starting point, not a badge. Through IBPAP we want to:

• Learn from operators. Hear from member companies where AI is working on their floors, where it is not, and what their clients are asking for.
• Support AI-ready talent. Contribute to the industry’s workforce and skills work, so AI adds capability to Filipino teams rather than simply removing roles.
• Champion responsible AI. Share practical governance patterns, such as human approval gates, audit trails and client data separation, that let providers adopt AI without putting client trust at risk.

What the IT-BPM roadmap means for BPO leaders

If you run delivery at a Philippine BPO, the roadmap revision is a signal to act on now rather than in 2028. Four questions help separate useful AI from noise, whichever vendor you evaluate:

• Does it sit inside your delivery? Tools that work within your existing telephony, CRM and QA processes get adopted. Parallel systems get ignored.
• Can you see what it did? If an AI agent acts on a client account, you should be able to trace exactly what happened and why.
• Does it keep clients apart? Multi-client operations need each client’s knowledge, rules and reporting separated by design, not by policy.
• Does it make your people more valuable? The strongest business cases move agents towards higher-value work instead of only cutting seats.

Those are the questions we designed AgentConnect around, and the ones we expect to keep discussing with the IBPAP community.

Frequently asked questions

What does IBPAP stand for?

IBPAP stands for the IT & Business Process Association of the Philippines. It is the industry association for the Philippine IT-BPM sector and has been active since 2004.

Is LYRIQ an IBPAP member?

Yes. LyriqAi Pte. Ltd. is an IBPAP Member of Good Standing for the membership year 1 September 2026 to 31 August 2027.

When did LYRIQ join IBPAP?

IBPAP issued LYRIQ’s Certificate of Membership on 14 September 2026, for the membership year that began on 1 September 2026.

Does IBPAP membership change how LYRIQ works with clients?

No. Clients use AgentConnect in the same way. Membership connects us more closely with the Philippine IT-BPM community and with the industry’s work on talent and responsible AI.

If you are planning how AI fits into your delivery model, we would be glad to work through a real workflow with you: book a demo with LYRIQ.