AgentConnectfor agent assist & call QA
Every call scored against the full scorecard. Coaching waits for your QA lead.
AgentConnect scores each call against your full scorecard, notes the prompts the agent should have seen live, and flags compliance misses. Coaching goes to the agent only after your QA lead signs it off.
30-day money-back guarantee.
If it isn't working, you don't pay.
Before and after · estimated ranges
- Calls QA’d against the full scorecard
- 2–3% sampledEvery call
- Coaching sent without a QA lead’s sign-off
- VariesNone
Before: the small sample manual QA typically covers, as the film states. After: every call is scored; coaching still waits for the QA lead. Ranges to be confirmed in your pilot.
How many of your calls actually get reviewed?
Contact centre and BPO QA teams · 0:42Before and after · estimated ranges
- Calls QA’d against the full scorecard
- 2–3% sampledEvery call
- Coaching sent without a QA lead’s sign-off
- VariesNone
Before: the small sample manual QA typically covers, as the film states. After: every call is scored; coaching still waits for the QA lead. Ranges to be confirmed in your pilot.
- Tasks automated
- 10Kor more
- Agents deployed
- 1Kor more
- Hours saved
- 100Kor more
- Consequential actions without your approval
- 0
As of October 2026
Today
How many calls actually get reviewed?
- 01
Only a sample gets reviewed
Manual QA covers a few calls per agent, so most compliance misses are never seen.
- 02
Scorecards filled in by hand
Your QA team spends its time listening and scoring instead of coaching.
- 03
Coaching arrives late
By the time a miss is found and written up, the agent has repeated it for weeks.
In the film
What the agent does, step by step.
- Calls are scored by hand against the scorecard, so only a sample ever gets reviewed.
- AgentConnect scores the call against the full scorecard and flags a compliance miss.
- Nothing goes out until the QA lead signs off; then the coaching goes to the agent.
- Today
- Customer callNot reviewed
- With AgentConnect
- Needs a humanCompliance miss flagged for QA
Try it
Tell the agent what to do.
Type a job, or pick one below, and watch a simulated run get as far as your approval.
Where a person steps in
It stops before anything consequential.
These are the moments the agent hands to your team. Each decision is recorded with who made it.
- 01
Every coaching message
Drafted by the agent, sent only after the QA lead signs off.
- 02
Compliance misses
Flagged with the line in the call and the scorecard item it breaks.
- 03
Anything that affects an agent’s record
Scores and coaching decisions stay with your QA lead.
What AgentConnect agents handle
- Scores every call against the full scorecardCall QA · handled end to end
- Holds coaching until the QA lead signs offCall QA · waits for a person
- Scores every call against the full scorecardCall QA · handled end to end
- Flags compliance misses for the QA leadCall QA · waits for a person
Every step is logged. Anything consequential waits for a person.
Works inside your call recordings, your QA scorecard and your CRM and helpdesk. Nothing to migrate.
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- ServiceNow
- Intercom
- All integrations
ROI calculator
What would it give back on call QA?
Put in your own numbers. The result updates as you type, and we can email you the full breakdown.
What AgentConnect would give back
- Hours back each month
- 1,500
- Value of that time, per year
- US$108,000
- Capacity freed
- 9.4 full-time people
Conservative estimate. Your numbers may differ.
Hours = volume × time per item × the share the agent takes on. A full-time person is 160 hours a month. Approval time isn't counted as saved. Currency rates are fixed, as of October 2026.
The guarantee
Live in 30 days, or your money back.
Your call QA workflow, from first call to running in your systems, in a month.
Week 1
Scoped with you
We map your use case with you: what the agent will run, and what it will hold for your approval.
Week 2
Connected to your systems
We build the agent and connect it to the systems the work already lives in. Nothing to migrate.
Week 3
Run alongside your team
It works real cases next to your people, with your approval step in place, so you can check every result.
Day 30
Live, or your money back
If it isn’t working on day 30, you don’t pay.
AI upskilling
Train your team to work alongside the agents.
A learning plan for every agent, built from their own skills check, so your people know how to review what the agents prepare, handle the exceptions and step in.
Questions
What people ask about this one.
Does it score every call?
Yes. Every call is scored against your full scorecard, not a sample.
Does coaching go out automatically?
No. The agent drafts it, and nothing is sent until your QA lead signs off.
Whose scorecard does it use?
Yours. We set it up around your scorecard and compliance rules when we scope it.
Keep watching
Now do it with your call QA.
Bring your own process to a working session. We’ll map what AgentConnect would run, what it would hold for approval, and how we’d have it live in 30 days.