AgentConnectfor HMO member support
Members get answers in seconds. Complex ones reach a person.
AgentConnect answers the questions members ask most, by chat or voice: am I covered, which hospitals are accredited, where is my card. When it needs a person, it hands over to a live agent with everything summarised.
30-day money-back guarantee.
If it isn't working, you don't pay.
Before and after · estimated ranges
- Answer to “Am I covered?”
- Queue, office hoursSeconds, any hour
- Routine questions answered without an agent
- None30–50%
Estimated ranges for common coverage, network and card questions, to be confirmed in your pilot.
Every member question waits for an agent.
HMO member services and contact centres · 0:35Before and after · estimated ranges
- Answer to “Am I covered?”
- Queue, office hoursSeconds, any hour
- Routine questions answered without an agent
- None30–50%
Estimated ranges for common coverage, network and card questions, to be confirmed in your pilot.
- Tasks automated
- 10Kor more
- Agents deployed
- 1Kor more
- Hours saved
- 100Kor more
- Consequential actions without your approval
- 0
As of October 2026
Today
Every member question waits for an agent?
- 01
The same questions, all day
Coverage, accredited hospitals and card status come up again and again, and each one waits for an agent.
- 02
Members asking after hours
Questions about tomorrow’s appointment arrive tonight, when nobody is on shift.
- 03
Handovers that start from zero
When a member is transferred, they explain everything again.
In the film
What the agent does, step by step.
- Coverage, hospital and card questions all wait in the same queue for an agent.
- AgentConnect checks the member’s own record and plan.
- A routine question is answered straight from the record, and the answer is logged.
- Today
- Member questionIn queue
- With AgentConnect
- AnsweredFrom the member’s own record
Try it
Tell the agent what to do.
Type a job, or pick one below, and watch a simulated run get as far as your approval.
Where a person steps in
It stops before anything consequential.
These are the moments the agent hands to your team. Each decision is recorded with who made it.
- 01
Claim decisions and disputes
Go to a live agent, with the conversation already summarised.
- 02
Changes to a member’s record
Requested by the agent, and made only after a person approves.
- 03
Whenever a member asks for a person
They get one, straight away.
What AgentConnect agents handle
- Hands billing questions to a live agent, with contextHMO · Member support · waits for a person
- Answers “Am I covered?” in secondsHMO · Member support · handled end to end
- Lists accredited hospitals near a memberHMO · Member support · handled end to end
- Answers “Am I covered?” in secondsHMO · Member support · handled end to end
Every step is logged. Anything consequential waits for a person.
Works inside your CRM and helpdesk, your HMO core system and your accredited network list. Nothing to migrate.
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- ServiceNow
- Intercom
- All integrations
ROI calculator
What would it give back on member support?
Put in your own numbers. The result updates as you type, and we can email you the full breakdown.
What AgentConnect would give back
- Hours back each month
- 300
- Value of that time, per year
- US$21,600
- Capacity freed
- 1.9 full-time people
Conservative estimate. Your numbers may differ.
Hours = volume × time per item × the share the agent takes on. A full-time person is 160 hours a month. Approval time isn't counted as saved. Currency rates are fixed, as of October 2026.
The guarantee
Live in 30 days, or your money back.
Your member support workflow, from first call to running in your systems, in a month.
Week 1
Scoped with you
We map your use case with you: what the agent will run, and what it will hold for your approval.
Week 2
Connected to your systems
We build the agent and connect it to the systems the work already lives in. Nothing to migrate.
Week 3
Run alongside your team
It works real cases next to your people, with your approval step in place, so you can check every result.
Day 30
Live, or your money back
If it isn’t working on day 30, you don’t pay.
AI upskilling
Train your team to work alongside the agents.
A learning plan for every agent, built from their own skills check, so your people know how to review what the agents prepare, handle the exceptions and step in.
Questions
What people ask about this one.
Chat or voice?
Both. Members can ask in chat or by phone, and either way a handover reaches your team with the context.
Where do the answers come from?
Your plan rules, your accredited network list and the member’s own record. If it doesn’t know, it hands over rather than guessing.
Can members always reach a person?
Yes. Asking for a person, or any question it can’t answer, goes straight to a live agent.
Keep watching
Now do it with your member support.
Bring your own process to a working session. We’ll map what AgentConnect would run, what it would hold for approval, and how we’d have it live in 30 days.