AgentConnectfor IT helpdesk
IT tickets diagnosed and matched to a fix. A person sends it.
AgentConnect reads each ticket, diagnoses the problem and matches it to a known fix from your knowledge base. The fix waits for a person to approve it before it goes out.
30-day money-back guarantee.
If it isn't working, you don't pay.
- Tasks automated
- 10Kor more
- Agents deployed
- 1Kor more
- Hours saved
- 100Kor more
- Consequential actions without your approval
- 0
As of October 2026
Still triaging every ticket by hand?
IT service desks and managed service providers · 0:41Today
Still triaging every ticket by hand?
- 01
Every ticket triaged by hand
Engineers start every ticket by working out what it actually is.
- 02
The same fixes, again and again
Known problems are solved from scratch because nobody finds the last fix.
- 03
Users waiting on simple issues
A sync error waits in the same queue as an outage.
In the film
What the agent does, step by step.
- An IT ticket comes in, an Outlook sync error, and waits for someone to triage it.
- AgentConnect diagnoses it and matches it to a known fix.
- The fix waits for a person to approve it before it goes out.
- Today
- Support ticketUntriaged
- With AgentConnect
- Ready for sign-offMatched to a known fix
Try it
Tell the agent what to do.
Type a job, or pick one below, and watch a simulated run get as far as your approval.
Where a person steps in
It stops before anything consequential.
These are the moments the agent hands to your team. Each decision is recorded with who made it.
- 01
Every fix sent out
Matched by the agent, approved by a person.
- 02
Access and permission changes
Always go to an engineer.
- 03
Anything without a known fix
Escalated, with the diagnosis written up.
What AgentConnect agents handle
- Escalates tickets with no known fixIT helpdesk · waits for a person
- Diagnoses tickets and matches a known fixIT helpdesk · handled end to end
- Escalates tickets with no known fixIT helpdesk · waits for a person
- Holds each fix for a person to approveIT helpdesk · waits for a person
Every step is logged. Anything consequential waits for a person.
Works inside your CRM and helpdesk, your knowledge base and your device management. Nothing to migrate.
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- ServiceNow
- Intercom
- All integrations
ROI calculator
What would it give back on IT tickets?
Put in your own numbers. The result updates as you type, and we can email you the full breakdown.
What AgentConnect would give back
- Hours back each month
- 150
- Value of that time, per year
- US$54,000
- Capacity freed
- 0.9 full-time people
Conservative estimate. Your numbers may differ.
Hours = volume × time per item × the share the agent takes on. A full-time person is 160 hours a month. Approval time isn't counted as saved. Currency rates are fixed, as of October 2026.
The guarantee
Live in 30 days, or your money back.
Your IT tickets workflow, from first call to running in your systems, in a month.
Week 1
Scoped with you
We map your use case with you: what the agent will run, and what it will hold for your approval.
Week 2
Connected to your systems
We build the agent and connect it to the systems the work already lives in. Nothing to migrate.
Week 3
Run alongside your team
It works real cases next to your people, with your approval step in place, so you can check every result.
Day 30
Live, or your money back
If it isn’t working on day 30, you don’t pay.
Questions
What people ask about this one.
Does it change systems on its own?
No. It diagnoses and prepares the fix; a person approves it before anything changes.
Where do the fixes come from?
Your own knowledge base and past tickets.
Which service desks does it work with?
It works inside your service desk. ServiceNow, Zendesk and Freshdesk are listed on our integrations page.
Keep watching
Now do it with your IT tickets.
Bring your own process to a working session. We’ll map what AgentConnect would run, what it would hold for approval, and how we’d have it live in 30 days.